Turn around time:
Standard turnaround time for most orders is 10-14 business days from the time of deposit and approval of your proof. This does not include ship time. We do our best to keep our turnaround time as quick as possible and average around 7 working days. However, if you NEED your garments by a certain deadline, let us know up front prior to your order, and we can see if it’s possible— rush fees would likely apply.
Please Note: Ordering multiple designs at one time, adding inside tagging, specialty inks and/or fulfillment services will add to our standard turn time.
Invoices must be paid in full before Gypsy Gold Screen Printing LLC will begin the order process. On some occasions we can do 50% deposit and 50% due on pickup or prior to shipping. If your organization requires different methods please contact us.
All art must be submitted at 300dpi resolution or higher, and sized to actual print size. Vector files are preferred. Acceptable formats are EPS, PSD, AI, and PDF. You are welcome to send the design file as well as a PNG or JPEG Proof.
Print Location & Size
It is the customer’s responsibility to provide details in regard to print placement and size. If no details are provided Gypsy Goldwill print in standard locations (ex: Chest Print, Print to start 2’’-3’’ inches below collar). The best way to gauge your print size is to lay a shirt (in the sizes you wish to have printed) flat and use a ruler to measure out the print area. Please keep in mind the scale of the print will vary on different sized garments and all items of an order will be printed with the same set of screens, unless a resize is ordered.
Print Placement Variance
Everything in the screen printing process is made by hand. Due to this, we cannot be held liable for printing placements less than a 1/2” in variance. Shifts in the image up to a 1/2″ are going to occur. We do our best to load the shirts for optimal placement in accordance to the proof as best as we can.
Manufacture Out Of Stocks
Due to the wide variety of brands, styles, colors, and sizes, Gypsy Gold Screen does not stock blank garments. From time to time the manufacture may be out of stock on ordered items. Gypsy Gold will not be held liable for delays due to manufacture out of stocks or discontinued items. In these cases the customer will be notified immediately and provided with other options.
We cannot be held responsible for garment inconsistencies related to size, shade, or construction. We do not make the garments for the printing and use third parties for the garments.
In the event that an order is cancelled by a customer the refund will be based on the status of the order. Depending order status, the customer may have to pay a restocking fee or for the garments themselves. If the order is already completed, no refund will be issued.
At Gypsy Gold Screen Printing LLC we stand behind our work. We do not offer refunds on any order, but will reprint the order to the correct specs if a mistake has been found. If upon receiving your order you find that something is incorrect, you must notify us within 72 hours of the delivery of your product. Once we are notified, we will do everything we can to take care of any issues in a timely manner. If it is determined that you need to return products to Gypsy Gold for inspection or to be reprinted, the product must be returned within 2 business weeks of the stated claim.